Welcome to Mindesign Support



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Let's get that fixed

If your device needs repairs, you can mail in your device. We’ll make sure your device works the way it should.

Beware of counterfeit parts

Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues.

Beware of counterfeit products​

Dear Customers, we have brought legal action against certain Chinese companies, which plagiarise Geizeer and pretend to have patent and certificate. You are kindly requested to avoid buying these fake products, which may be manufactured by using cheap and dangerous materials.

Geizeer is worldwide patented, including China, and it is a fruit of Italian handicraft. Our devices are made with high-quality materials, patented fan, battery with PCB security system and ice-pack in food grade material. Moreover, electronics are tested several times during the assembly phase.

By reporting to the competent authorities, we will do all in our power to stop these companies and confiscate the illicit goods. So please keep an eye out and watch out for scams!